Software & Systems Builder

Operational Workflow Design

In 2019 I led a team of designers from Allen International (Accenture’s Retail Design & Customer Experience agency) to design a control room fit for the 21st century. We ran workshops, interviews and on-the-job observations to uncover user frustrations and aspirations, reimagining future control room capabilities.

Client: UK Water & Waste Utility
Adjacency planning considered the proximity of teams in relation to the collaboration activities between teams
Adjacency planning considered the proximity of teams in relation to the collaboration activities between teams
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